About Us
Essential Support was created with a clear purpose: to provide practical, reliable, and compassionate help to individuals, families, and businesses. We take pride in truly understanding the people we support and tailoring our services to meet their unique needs, whether that’s maintaining a clean, welcoming home or offering friendly, dependable companionship.
As a proudly independent, founder-led business, we believe that going the extra mile is not an add-on, it’s simply who we are. Every client is treated with dignity, respect, and genuine care, and every service is delivered with professionalism and attention to detail.
We are committed to high standards across everything we do. Our team members are fully insured, DBS checked, and trained to provide safe, trust-worthy, and person centred support. Health, safety, and client well-being are at the heart of our work.
Our Founder
Essential Support was founded by Frauke Jensen, a Registered Nurse with a strong background in care, hospitality, and service excellence. After years of supporting people across different cultures and communities, Frauke created Essential Support to bring together her passion for dignity led care, high quality cleaning, and practical everyday support. Her vision is simple: to make life easier, safer, and more comfortable for the people who need it most.
We Provide
Domestic cleaning, Deep cleaning, End of tenancy cleaning, New build cleaning, Short stay and Airbnb turnovers
Welfare checks, Light household tasks, Shopping and errands, Meal preparation, Appointments and outings, Social engagement Friendly, Person centred companionship.
Essential Support is here for busy professionals, families, seniors, landlords, Airbnb hosts, and anyone who values reliable, compassionate, high quality support.
Our Values
We believe that going the extra mile isn’t an add-on, it’s simply who we are. Every client is treated with:
- Dignity
- Respect
- Warmth
- Professionalism
We are committed to high standards across everything we do. Our team members are fully insured, DBS checked, and trained to provide safe, trust-worthy, and person-centred support.
Our Commitment to Safety & Quality
All staff receive training in:
- Safeguarding
- Professional boundaries
- COSHH (safe use of cleaning products)
- Risk assessment
- Infection prevention and hygiene
- Lone working and safe practice
- Confidentiality and GDPR
Your well-being, comfort, and peace of mind are at the heart of our work.
Safeguarding and Protection of Vulnerable Individuals:
Safeguarding means protecting a person’s health, wellbeing, and human rights, and ensuring they are able to live free from harm, abuse, neglect, or exploitation. At Essential Support, safeguarding is at the heart of our companionship service. We are committed to creating a safe, respectful, and supportive environment for every individual we work with.
Who may be at risk?
Safeguarding concerns can affect anyone, but some individuals may be more vulnerable due to age, disability, illness, social isolation, cognitive challenges, or changes in their personal circumstances. Our role is to remain attentive, observant, and proactive in recognising when someone may need additional protection or support.
Our commitment
Respect and dignity: Every person we support is treated with compassion, respect, and sensitivity.
Awareness and vigilance: We remain alert to signs of neglect, abuse, or exploitation, whether physical, emotional, financial, or environmental.
Clear reporting pathways: If we identify or suspect any safeguarding concern, we follow the appropriate reporting procedures to ensure the individual receives timely and effective support.
Professional boundaries: Our companionship service is built on trust, transparency, and safe working practices.
Empowerment: We aim to support individuals in maintaining independence, making informed choices, and feeling safe in their own homes and communities.
Types of safeguarding concerns we remain aware of:
- Physical harm or unexplained injuries
- Emotional or psychological distress
- Financial exploitation or unusual financial activity
- Neglect, including lack of basic care or unsafe living conditions
- Social isolation or sudden changes in behaviour
- Concerns about carers, family members, or external individuals
Why safeguarding matters:
Many people who benefit from companionship services may be navigating loneliness, reduced mobility, health challenges, or life transitions. Safeguarding ensures they are protected, listened to, and supported in a way that honours their dignity and promotes their wellbeing.
who we are
Caring for Spaces. Supporting Lives
Our cleaners bring warmth, professionalism, and a positive attitude into every home or business they support. They take pride in creating a respectful, comfortable atmosphere and work with the same dignityfocused approach that defines Essential Support. Whether it’s a routine clean, a deep clean, or an Airbnb turnover, they aim to make your experience smooth, pleasant, and completely stressfree.
We understand that inviting someone into your home or workplace requires trust. That’s why all our cleaners are carefully vetted, DBSchecked, and trained to uphold the highest standards of reliability, confidentiality, and respect for every space they enter. They follow safe, professional cleaning practices and deliver consistently highquality results, giving you complete peace of mind.
Data Protection & Information Sharing:
As a registered organisation with the Information Commissioner’s Office (ICO), Essential Support is committed to protecting the privacy, dignity, and rights of every individual we work with. Safeguarding and data protection go hand in hand, and we take both extremely seriously.
Information sharing is sometimes necessary to protect vulnerable individuals and ensure their wellbeing. When concerns arise, sharing the right information with the right people can prevent harm, support early intervention, and ensure individuals receive the care and protection they need.
To guide our approach, we follow clear principles that ensure information is handled lawfully, respectfully, and only when genuinely needed.
The Principles We Follow
These seven principles help us make safe, ethical, and legally compliant decisions about information sharing:
Data protection framework — Data protection laws are not barriers to safeguarding. They provide a structure that ensures personal information is shared appropriately, responsibly, and only when justified.
Openness and honesty — We are transparent about why information may need to be shared, what will be shared, and with whom. Wherever safe and appropriate, we seek the individual’s agreement first.
Seeking guidance — If there is any uncertainty, we consult safeguarding leads or information governance professionals without revealing unnecessary personal details.
Consent where possible — We aim to share information with consent. However, if someone’s safety or wellbeing is at risk, we may share information without consent when there is a lawful basis to do so.
Safety and wellbeing first — Every decision is guided by the protection, safety, and wellbeing of the individual and anyone else who may be affected.
Sharing only what is necessary — Any information shared must be relevant, proportionate, accurate, up‑to‑date, and shared securely with only those who genuinely need it.
Clear record‑keeping — We document decisions to share (or not share) information, including what was shared, with whom, and for what purpose.
Our Commitment:
At Essential Support, we protect vulnerable individuals by combining compassion with strong professional standards. We ensure that:
- Personal information is handled with care and respect
- Safeguarding concerns are acted on promptly
- Information is shared only when necessary and lawful
- Individuals remain informed, empowered, and protected
This approach ensures that every person we support receives safe, ethical, and dignified care.
WHY US
The Essential Support Difference
At Essential Support, we combine professional cleaning with warm, non-medical companionship, all delivered with dignity, respect, and genuine care. Our approach is simple: high standards, personal service, and support that truly makes a difference in everyday life.
Our team is fully trained, DBS checked, and committed to safe, person-centred practice. Whether we’re refreshing your home or offering friendly, reliable companionship, we show up with professionalism, consistency, and heart.
Expert Cleaning
Detail-focused, COSHH safe cleaning carried out with respect for your home, your routine, and your personal preferences.
Companionship
Warm, non-medical support for adults who want company, reassurance, social interaction, or a friendly presence in daily life.
Powerful & Proven
Effective cleaning methods, safe products, and trained staff who follow best practice in hygiene, risk assessment, and safe working.
Fresh & Refreshed
A clean, comfortable home and a supportive, uplifting atmosphere, helping you feel lighter, calmer, and more at ease.
Safe & Trustworthy
All staff are DBS checked, insured, and trained in safeguarding, boundaries, infection prevention, COSHH, and risk assessment.
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